Privacy Policy

Effective date, 27 March 2026

Illawarra Bricklaying and Construction, IBAC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in line with the Privacy Act 1988, Commonwealth, and the Australian Privacy Principles, APPs. By using our website or contacting us, you agree to the handling of your information as described below.

1. Personal information we collect

We may collect personal information such as:

• Name

• Email address

• Phone number

• Suburb, site address, or job location

• Project details you provide, for example plans, photos, timelines, and scope

• Any other information you include in forms, emails, or messages

We may also collect basic website usage data such as:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring website links

2. How we collect personal information

We collect information when you:

• Submit an enquiry or contact form

• Call, text, or email us

• Request a quote or site inspection

• Interact with our website, including cookies and analytics tools

3. How we use your information

We use your information to:

• Respond to enquiries and provide quotes

• Arrange site inspections and bookings

• Deliver bricklaying and construction services

• Communicate about your project, scheduling, and updates

• Improve our website, services, and customer experience

• Meet legal, regulatory, and record keeping requirements

4. Disclosure of personal information

We do not sell or rent your personal information.

We may share your information with:

• Contractors, suppliers, or service partners involved in your job, only where needed to deliver the work

• IT and website providers who help us operate our systems, for example hosting, email, security, and analytics

• Professional advisers, such as accountants or legal advisers, when required

• Authorities where required by law, or to protect our rights and prevent fraud

5. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve performance and measure traffic. You can manage cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Data security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure systems and limiting access where appropriate. No method of transmission or storage is completely secure, but we work to keep information protected.

7. Data retention

We keep personal information only as long as needed for the purpose it was collected, including providing services, record keeping, and legal compliance. When no longer required, we take reasonable steps to delete or de identify it.

8. Access and correction

You can request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading. To do this, contact us using the details below.

9. Overseas disclosure

Some service providers, such as website hosting or analytics platforms, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure information is handled in a way that aligns with this policy and Australian privacy obligations.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new effective date.